Queenspark Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Queenspark Man and Van provides removal, transport, delivery and related vehicle-assisted services to private and commercial customers. By making a booking, the customer agrees to be bound by these terms in full. For the purposes of this document, references to we, us and our mean Queenspark Man and Van, and references to you or the customer mean the person, business or organisation requesting the service.

These terms are intended to be fair, practical and aligned with standard UK service arrangements. They should be read together with any booking confirmation, job specification, quotation, invoice or written notice we issue. If any written service-specific agreement conflicts with these terms, the more specific written agreement will apply only to the extent of that conflict. All other parts of these terms remain in force.

By using our man and van services, you confirm that you are legally able to enter into a contract and that any information you provide is accurate and complete. You also confirm that you are the owner of the goods or have full authority from the owner to arrange their transport, handling, disposal or delivery. We reserve the right to refuse any booking where the requested service would be unlawful, unsafe or unsuitable for our vehicle, equipment or staff.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the job details and, where required, received any agreed deposit or advance payment. A booking may be made by phone, email, online form or any other method we make available from time to time. However, a request to book does not guarantee acceptance. We may decline a booking if the scope of work is unclear, the load is unsafe, access is unsuitable or the service is outside our operational capacity.

When making a booking, you must provide full and accurate information, including the collection and delivery addresses, preferred dates and times, item descriptions, access restrictions, floor levels, parking conditions, lifting requirements and any matters that could affect the safe performance of the job. If the details change after confirmation, you must tell us as soon as possible. We may revise the quotation, timing or staffing requirements if the actual service differs from the information originally supplied.

Where we provide a quotation for the Queenspark Man and Van service, that quotation is based on the information available at the time and may be revised if the job changes materially. Unless stated otherwise, quotations are valid for a limited period only and are subject to availability. We may also apply waiting time charges, additional labour charges or vehicle surcharge adjustments if the job takes longer than reasonably anticipated due to circumstances beyond our control or due to inaccurate customer information.

2. Service Scope and Customer Responsibilities

The service we provide may include loading, transport, unloading, collection, delivery, light assembly support and related handling. Unless specifically agreed in writing, we do not undertake specialist engineering, electrical disconnection, plumbing removal, hazardous material handling or other work requiring professional trade certification. The customer is responsible for ensuring that goods are packed appropriately and that fragile items are protected unless we have expressly agreed to pack them ourselves.

You must ensure that access routes are safe and reasonably clear. This includes driveways, stairways, communal areas, lifts, corridors, loading bays and any place where our team must work or pass through. You are responsible for obtaining any permissions required for parking, access, entry to buildings or use of shared facilities. If access is delayed or unavailable, we may charge for waiting time, abortive attendance or re-attendance where appropriate.

Where parking restrictions, congestion or building rules apply, you must tell us in advance and arrange suitable access where possible. We may ask you to provide permits, codes, key access or an authorised representative on site. If we are unable to carry out the service because access is refused or materially changed, the booking may be treated as cancelled by you and cancellation charges may apply. Our van service terms are based on safe working conditions and reasonable cooperation from the customer.

3. Payments

Unless otherwise agreed in writing, payment is due on completion of the service or in accordance with the invoice or booking confirmation we issue. We accept payment methods made available by us from time to time, and may require a deposit or full prepayment for some bookings, particularly where the job involves longer-distance transport, repeated attendance, storage handling or third-party costs. Any deposit is normally non-refundable except where required by law or where we cancel the booking without fault on your part.

All prices are quoted in pounds sterling and, unless stated otherwise, may be subject to VAT where applicable. The customer remains responsible for paying all charges associated with the booking, including agreed labour, vehicle time, parking, congestion, waiting time, tolls, congestion-related costs, additional journeys, disposal charges and any extra work authorised by the customer during the job. If you ask us to provide additional services on the day, we may issue a revised price before carrying them out.

Late payment may result in interest, recovery costs and any reasonable administrative fees permitted by law. We reserve the right to suspend further work, withhold return visits or decline future bookings if payment is overdue. Any dispute about an invoice must be raised promptly and in writing. You must pay any undisputed part of the invoice on time even if another part is contested.

4. Cancellations, Rescheduling and No-Shows

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the size, complexity and timing of the job, but cancellations made at short notice may attract a charge to cover time reserved, staff allocation, fuel planning and lost opportunity. If a deposit has been paid and the cancellation is not due to our fault, we may keep part or all of it to reflect our loss, provided this is reasonable and lawful.

If you are not present at the agreed time and place, if access is not available, or if the service cannot proceed because the goods are not ready, the job may be treated as a late cancellation or no-show. In such cases, we may charge the full or partial booking fee, travel costs and any waiting time already incurred. Where a vehicle has already been dispatched, we may charge for the wasted attendance even if no items are moved.

If we must cancel or reschedule due to circumstances within our control, we will seek to give notice as soon as reasonably practicable and offer an alternative date or a refund of any amount paid for the cancelled portion of the service. We will not be liable for delays or cancellations caused by events outside our reasonable control, including severe weather, traffic disruption, road closures, accidents, vehicle breakdowns, illness, strikes or legal restrictions.

5. Liability and Goods in Transit

We will take reasonable care when handling your goods and property. However, the customer acknowledges that moving goods can involve risk, especially where items are heavy, awkward, poorly packed or already damaged. You are responsible for notifying us in advance of any particularly fragile, valuable, antique, sentimental, oversized or unusual items. We may refuse to move items that are unsafe, unstable or not properly prepared for transport.

Our liability for loss or damage is limited to direct loss caused by our negligence or breach of contract, and only to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We are not responsible for indirect losses such as loss of profit, loss of business, emotional distress or any consequential loss arising from the use of our service.

Unless otherwise agreed in writing, we are not liable for damage to items that were already defective, inadequately packed, improperly assembled, inherently fragile, or unsuitable for transport in the condition offered. We are also not liable for damage arising from incorrect instructions, undisclosed structural problems, access issues, overloaded boxes, broken handles, hidden defects or unsecured contents. Customers are strongly advised to insure valuable goods independently where appropriate. This applies equally to our Queenspark removal terms and smaller man and van hire jobs.

6. Waste, Disposal and Environmental Compliance

Where our service includes waste collection, clearance or disposal, the customer must accurately describe the waste and ensure that it is lawful for us to transport and dispose of it. We operate in accordance with applicable UK waste regulations and expect customers to cooperate fully with any requirements relating to segregation, description, licensing and lawful transfer of waste. We may ask you to confirm the type and approximate quantity of waste before accepting a disposal-related booking.

We do not accept responsibility for waste that has not been properly declared. The customer must not include hazardous waste, asbestos, chemicals, paint, gas cylinders, clinical waste, electrical waste requiring separate handling, pressurised containers or any other prohibited material unless we have expressly agreed in writing and are legally able to handle it. If such items are discovered after loading has started, we may stop the service, leave the items behind, charge for time spent and report the matter if required by law.

Where we collect waste on your behalf, title to the waste passes in accordance with the relevant legal transfer arrangements once accepted by us. You must provide true and accurate information about the source and nature of the waste. We may request photographs or further details before and after collection. The customer remains responsible for any fines, penalties or liabilities arising from false declarations, illegal disposal requests or contamination caused by mixing prohibited materials with general waste.

7. Delays, Force Majeure and Operational Limits

We aim to complete jobs within the time agreed, but timing is always approximate unless we expressly guarantee a fixed slot. Delays may occur due to traffic, loading complications, weather, customer inaccessibility, parking problems or other operational issues. We are not responsible for missed appointments or consequential costs caused by circumstances outside our reasonable control, provided we act with reasonable care and keep you informed where possible.

We may also refuse or stop work if conditions become unsafe or if the customer or any third party behaves abusively, threatens staff, interferes with the work or demands unlawful handling of goods. In such cases, we may leave the site and charge for time and resources already used. Our team has the right to work in a safe environment and to decline any instruction that would breach health and safety requirements or industry standards.

Where a problem arises during the job, we will usually seek to resolve it in a practical way, provided doing so is lawful and safe. This may include returning later the same day, completing part of the job, or agreeing a revised arrangement. Any such solution is offered without waiving our right to apply charges for work already carried out or for additional attendance caused by customer-side issues.

8. Complaints and Contract Changes

If you are unhappy with any part of the service, you should notify us as soon as possible so we can investigate and, where appropriate, attempt to resolve the matter. You agree to give us a reasonable opportunity to review the issue, which may include inspecting damaged items, checking job notes, reviewing photographs or seeking further information. A complaint does not automatically entitle you to withhold payment for services properly performed.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking, unless a change is required by law or is expressly agreed otherwise. Any amendment must be in writing and authorised by us. No employee or driver may vary these terms orally unless we confirm the change in writing.

Nothing in these terms affects your statutory rights as a consumer where you are entitled to rely on them. If you are contracting as a business, you confirm that you have authority to bind the business to the booking and that the business will be responsible for all sums due under the contract.

9. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it lawful, valid and enforceable. If that is not possible, the provision shall be severed, and the remainder of the terms shall continue in full force and effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

By confirming a booking with Queenspark Man and Van, you acknowledge that you have read, understood and agreed to these Terms and Conditions. These terms are designed to provide clarity for all parties and to support a reliable, lawful and professional service. They apply to all standard man and van services unless a separate written agreement says otherwise.