Queens Park Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Queens Park Man And Van provides removals, transport, collection, delivery, and related support services. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing a booking for a man and van service or any related transport arrangement.

In these terms, “we”, “us”, and “our” refer to Queens Park Man And Van. “You” and “your” refer to the person, business, or organisation requesting the service. These terms apply to all bookings unless we expressly agree otherwise in writing. They are intended to create a clear and fair framework for the Queens Park man and van service, while keeping the process straightforward and transparent.

Any quotation, estimate, or price indication is based on the information you provide at the time of enquiry. If the information changes, the price, timetable, or service scope may also change. We reserve the right to revise a quotation where the actual job differs from the description given, including access issues, waiting time, extra items, or additional labour requirements.

Booking Process
Bookings may be made by phone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted it and, where applicable, received a deposit or prepayment. Once confirmed, the booking will normally include the date, approximate time, collection and delivery details, item description, and any agreed special requirements for the Queens Park Man And Van service.

You must provide accurate and complete information when booking, including addresses, access restrictions, parking conditions, item dimensions, and any items requiring special handling. If you fail to disclose relevant details and this affects the time, resources, or vehicle needed, we may adjust the price or refuse to proceed. The customer is responsible for ensuring that the booking details are correct and up to date.

We will use reasonable efforts to arrive within the agreed time window, but all times are estimates unless specifically stated otherwise. Delays may occur due to traffic, weather, mechanical issues, road closures, or earlier jobs overrunning. We will communicate material delays where reasonably possible. No fixed-time arrival guarantee is given unless we have expressly agreed one in writing.

Service Scope and Customer Responsibilities
Our service may include loading, transport, unloading, and, where agreed, basic handling assistance. Unless otherwise stated, we do not provide specialist packing, dismantling, assembly, hoisting, storage, or customs-related services. Any extra service must be agreed in advance and may incur additional charges.

It is your responsibility to ensure that all goods are properly packaged, sealed, and suitable for transport. Fragile, valuable, or delicate items should be protected appropriately. You must also ensure that goods handed to us are lawful to transport, clearly identifiable, and not contaminated, hazardous, or prohibited. If you ask us to move items that are unsuitable for normal carriage, we may decline or impose special conditions.

You must be present, or have a nominated person present, at the collection and delivery points unless we have agreed a different arrangement. If no one is available, we may be unable to complete the service and waiting charges may apply. Any instructions given by you or your representative will be treated as authorised instructions.

Payments
Prices are usually based on the service requested, travel time, labour, vehicle size, waiting time, and any additional charges agreed in advance. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. A quotation is valid only for the period stated by us, or if no period is stated, for a reasonable time.

Payment terms will be confirmed at the time of booking. We may require a deposit, full advance payment, or payment on completion depending on the nature of the job. If payment is due on the day, it must be made immediately upon completion unless we agree otherwise in writing. We may accept bank transfer, card payment, or other methods that we choose to make available.

If payment is late, declined, reversed, or otherwise not received, we may charge reasonable administration costs, interest to the extent permitted by law, and any bank or recovery fees incurred. We may also suspend further services until all sums owed are paid. Title to any goods we may be entitled to retain under law will remain subject to the applicable legal rights of the parties.

Cancellations, Amendments, and Delays
You may cancel or amend a booking by giving us notice as early as possible. Cancellation charges may apply depending on how much notice is given, whether vehicles or labour have already been allocated, and whether expenses have been incurred. Where a booking is cancelled at short notice, we may charge the full amount or a reasonable proportion of it to cover lost time and costs.

If you request a change to the date, time, route, or scope of the service, we will try to accommodate it, but we cannot guarantee availability. Changes may affect the price. If we must cancel or reschedule due to circumstances beyond our control, we will notify you promptly and may offer an alternative date or refund any advance payment for services not provided, subject to any non-recoverable costs already incurred.

We are not responsible for delays caused by events outside our reasonable control, including adverse weather, breakdowns, accident, fire, strikes, civil disturbance, road closures, or official instructions. Where such events prevent performance, we may suspend the service without liability for consequential loss, provided we act reasonably and keep you informed as far as practicable.

Liability and Insurance
We will take reasonable care when carrying out the man and van removals or transport service. However, our liability is limited to the extent permitted by law. We are not liable for loss or damage arising from inaccurate information supplied by you, inadequate packing, inherent defects in the goods, or items that are already damaged, unstable, or unsuitable for transport before we begin.

You remain responsible for goods that are fragile, valuable, antique, irreplaceable, or of special sentimental or financial value unless we have expressly agreed in writing to accept increased responsibility and the necessary arrangements have been made. You should ensure that your own insurance policies cover any items that may not be fully covered by our standard arrangements. If you require proof of insurance, this may be provided on request, subject to the policy terms.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, we shall not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law.

Waste Regulations and Prohibited Items
Where our service includes the removal or transport of waste, you must ensure that it is described accurately and lawfully. We will only collect, carry, or dispose of waste in compliance with applicable UK waste legislation and regulatory requirements. You may be asked to confirm the nature of the waste, its origin, and whether any special handling is required.

We do not knowingly transport illegal, hazardous, explosive, toxic, infectious, or contaminated materials. This includes, without limitation, asbestos, clinical waste, chemicals requiring specialist permits, gas cylinders, fireworks, stolen goods, firearms, and any item whose carriage is prohibited by law. If prohibited items are discovered, we may refuse the load, terminate the service, report the matter where required, and charge for time already spent.

If waste is to be disposed of by us, you must ensure that you have the right to transfer it and that it is not mixed with prohibited or unclassified materials. Any duty of care documentation, where required, must be completed truthfully and accurately. You agree that waste transfer arrangements will comply with the applicable legal requirements, and you acknowledge that improper disposal may lead to enforcement action against the responsible parties.

Access, Parking, and Site Conditions
You are responsible for arranging suitable access, parking permissions, lift usage, entry codes, permits, and any other site requirements needed to complete the job. If parking charges, fines, tolls, congestion charges, or building access fees are incurred during the service, these may be added to your invoice where they are reasonably attributable to your booking.

If access is restricted, unsafe, or materially different from what was described, we may limit the service, charge extra for additional labour or waiting time, or suspend work until the issue is resolved. We may refuse to move items up or down stairs, through narrow spaces, or over unsafe routes if in our reasonable opinion doing so would present a risk of injury or damage. Safety always takes priority.

Where required, you must ensure that items are ready for collection and that the route is clear of obstacles. You are also responsible for securing pets, children, and non-essential persons away from the working area. Our team may stop work if conditions are unsafe, unsanitary, or likely to cause damage, and any resulting delay may be charged if caused by circumstances within your control.

Complaints, Claims, and Time Limits
If you believe something has gone wrong, you should tell us as soon as reasonably possible and, in any event, within a reasonable time after the service ends. Claims for loss or damage must be supported by sufficient information to allow us to investigate, including photographs where appropriate, a description of the issue, and details of the affected item.

We may require you to keep damaged items available for inspection and not dispose of them before we have had a reasonable opportunity to assess the claim. We will review complaints fairly and may offer repair, replacement, partial refund, or another reasonable remedy depending on the circumstances and our legal obligations. Any claim may be reduced if you failed to take reasonable steps to mitigate the loss.

No action for breach of contract or negligence may be brought after the expiry of any applicable limitation period under law. Nothing in these terms prevents either party from pursuing rights that cannot be excluded or delayed by agreement. Any informal discussion or attempt to resolve a matter does not extend legal deadlines unless required by law.

Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where another jurisdiction is required by mandatory law. If any provision is found unenforceable, the remainder shall continue in full force and effect.

General Provisions
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will apply unless a newer version has been expressly agreed. No waiver of any term shall be effective unless made in writing. If we do not enforce a term on one occasion, that does not mean we waive the right to enforce it later.

These terms form the entire agreement between you and us in relation to the service, unless otherwise agreed in writing. Any statement, estimate, or description given before booking is not legally binding unless incorporated into the confirmed agreement. By proceeding with a booking for the Queens Park man and van service, you confirm that you have read, understood, and accepted these Terms and Conditions.