Privacy Policy

Queen's Park Man and Van Privacy Policy

This Privacy Policy explains how Queen's Park Man and Van collects, uses, stores, and protects personal data relating to customers and prospective customers. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation, where applicable.

This Privacy Policy applies to all Queen's Park Man and Van customers, prospective customers, and website users in the area in which our services are offered. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Queen's Park Man and Van is the controller of the personal data that it collects and processes in connection with its services. This means that Queen's Park Man and Van determines the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details, such as your name, address, and contact details.

Service and booking details, such as collection and delivery addresses, property access information provided by you, date and time of the move, inventory or description of items to be moved, and any special instructions.

Billing and payment information, such as invoice details, payment status, and basic transaction references necessary to administer payments. We do not store full payment card numbers or security codes; these are processed by secure payment service providers.

Communication records, such as information contained in emails, contact forms, or other communications you send to us, including enquiries, feedback, and complaints.

Technical and usage data, such as basic information about how you interact with our website, including pages viewed, time and date of visits, and basic device or browser information. This may be collected using cookies or similar technologies, where permitted by law.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us by phone, through online forms, or in writing to request information, quotes, or services.

During the provision of services when we attend your premises or carry out a move, including details you provide to our staff on the day.

Automatically through your use of our website, where cookies or similar technologies are used in accordance with applicable law.

From third parties, such as online platforms or comparison sites that you use to request quotes or book services, where they are authorised to share your details with us.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:

Contractual necessity: where processing is necessary to enter into a contract with you or to perform a contract, for example to provide a quote, confirm a booking, deliver moving services, or process payments.

Legitimate interests: where processing is necessary for our legitimate business interests, and these interests are not overridden by your data protection rights. This includes managing our operations, improving our services, responding to enquiries, and protecting our business and customers from fraud or misuse.

Legal obligations: where processing is required to comply with a legal obligation, such as maintaining records for tax and accounting purposes.

Consent: where the law requires your consent, for example for certain types of electronic marketing or optional cookies. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes, confirm bookings, and deliver man and van services according to your instructions.

To communicate with you regarding your enquiries, bookings, service updates, and after-service follow up.

To manage billing, payments, invoices, and accounting records.

To handle complaints, disputes, or claims and to provide customer support.

To manage and improve our website, services, and operations, including analysing service usage and performance.

To comply with applicable laws, regulatory requirements, and law enforcement requests.

To protect our rights, property, safety, and the safety of our customers, staff, and the public.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. Such recipients may include:

Service providers acting as processors who perform functions on our behalf, such as IT hosting, website management, payment processing, customer relationship management, route planning tools, and administrative support.

Professional advisers, such as accountants, insurers, and legal representatives, where necessary for the management and protection of our business.

Public authorities, law enforcement, regulators, or courts where we are required to do so by law, regulation, or legal process, or to protect our legal rights.

Where we use processors, we ensure that appropriate written contracts are in place requiring those processors to act only on our instructions, to implement appropriate security measures, and to protect your personal data in accordance with applicable data protection laws.

International Transfers

Where it is necessary to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data. These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities or other lawful transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, we keep customer records and related service information for a period that allows us to handle queries, disputes, or legal claims after the completion of services. Financial and transaction records may be kept for a longer period as required by tax and accounting laws.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, staff training, and regular review of our security practices.

While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. You are responsible for ensuring that any personal data you provide to us is accurate and for taking reasonable steps to protect your own information.

Your Data Protection Rights

Under data protection law, you may have the following rights in relation to your personal data, subject to certain conditions and exceptions:

Right of access: to obtain confirmation as to whether we process your personal data and to request a copy of that data.

Right to rectification: to request correction of inaccurate or incomplete personal data.

Right to erasure: to request deletion of your personal data where there is no lawful reason for us to continue processing it.

Right to restriction: to request that we restrict the processing of your personal data in certain circumstances.

Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible and where the processing is based on consent or contract.

Right to object: to object to processing based on our legitimate interests or to direct marketing, including any related profiling.

Where we rely on consent for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you wish to exercise any of these rights, please contact us using the contact methods made available on our usual customer communication channels. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable functionality, improve performance, and analyse usage. Where required by law, we will seek your consent before setting non-essential cookies. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our website.

Children's Data

Our services are not directed at children, and we do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, please contact us so that we can take appropriate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updated version will be made available through our usual communication channels, and the revised policy will apply from the date it is published.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, you can contact us using the details available through our standard communication channels.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.