Terms and Conditions

Queen's Park Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Queen's Park Man and Van provides removal, transport, and man and van services within the United Kingdom. By making a booking, you agree that these Terms and Conditions will apply to any services we provide to you.

1. Definitions

In these Terms and Conditions:

Customer means the individual or business making the booking and responsible for payment of the services.

We, us, our means Queen's Park Man and Van, the provider of the man and van and removal services.

Services means any transport, removal, loading, unloading, packing, delivery, or related services provided by us.

Goods means the items, belongings, furniture, boxes, equipment, or other property that are the subject of the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide local and regional man and van, removal, and light transport services across our service area and to other locations within the UK by prior agreement. Our services typically include the provision of a vehicle and one or more operatives to assist with loading, transport, and unloading of goods.

The exact nature of the services, service area, number of operatives, and vehicle size will be confirmed at the time of booking based on the information you provide. It is your responsibility to ensure that the details you provide regarding the size and quantity of items, access conditions, and addresses are accurate and complete.

3. Booking Process

You may request a quotation and make a booking by contacting us and providing all required information about your move or transport job. This may include collection and delivery addresses, dates and times, property access details, parking arrangements, the number and type of items, and any special handling requirements.

A booking is not confirmed until we have accepted your request, agreed the date and time, and provided you with a price or rate for the services. We reserve the right to decline any booking request at our discretion.

Where we provide an estimated arrival time, this is not guaranteed but we will make reasonable efforts to keep to agreed time slots. Factors such as traffic, weather, and earlier jobs may cause delays. If we anticipate a significant delay, we will take reasonable steps to inform you.

If the information you provide at the time of booking is incomplete or inaccurate, we may adjust the quotation or charge additional fees on the day if extra time, labour, or a larger vehicle is required. We may also refuse to undertake work that materially differs from the booking description.

4. Quotations and Pricing

Quotations may be provided as fixed prices, hourly rates, or minimum charges, depending on the nature of the job. Quotations are based on the details supplied by you and are valid for a limited time as indicated when the quotation is given, or if no period is specified, for 30 days.

Unless otherwise stated, quotations do not include charges for parking, tolls, congestion or clean air zones, entrance fees, ferry crossings, customs duties, storage, packing materials, or additional insurance. These may be added to the final invoice where applicable.

Where services are charged by the hour, the charging period starts when our vehicle and operatives arrive at the agreed collection point or at the scheduled start time, whichever is later, and continues until the work is completed and payment is made, subject to any agreed minimum charge.

5. Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the job and prior to our departure from the final delivery address. We may request a deposit or full prepayment for certain bookings, including long-distance, larger, or peak-time moves.

We accept the payment methods that we notify to you at the time of booking. You are responsible for ensuring that you have sufficient funds available and that you are authorised to use the selected payment method.

If payment is not made when due, we may suspend services, refuse to unload goods, or retain goods until full payment, including any additional charges, has been received. We may also charge reasonable storage and redelivery fees if we are required to store or re-deliver goods due to non-payment.

For business customers, if payment terms have been agreed and payment is not received by the due date, we may charge interest on late payments at the statutory rate and recover reasonable costs incurred in seeking to recover the debt.

6. Cancellations and Changes

You may cancel or amend a booking by giving us notice. The amount of notice required and any cancellation charges will depend on how close to the scheduled date and time you cancel.

If you cancel more than 48 hours before the scheduled start time, we will normally cancel the booking without charge, other than any non-refundable deposit specifically agreed at the time of booking.

If you cancel within 48 hours of the scheduled start time, we may charge a cancellation fee to cover loss of work and any costs already incurred. This may be a percentage of the quoted price or a specified minimum cancellation charge, as notified to you when booking.

If we arrive at the collection address at the agreed time and are unable to gain access, or if the job cannot proceed for reasons within your control, this will be treated as a same-day cancellation and a fee may be charged up to the full quoted price.

We will use reasonable efforts to accommodate changes to dates, addresses, or job details, but cannot guarantee availability. Changes may result in revised pricing. Where we are unable to accommodate a requested change, the original booking and any applicable cancellation provisions will apply.

We may cancel or postpone the booking if we are unable to perform the services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, mechanical breakdown, illness, or other unforeseen events. In such cases, our liability will be limited to refunding any deposit or payment received for the affected booking, and we will not be responsible for any consequential losses.

7. Customer Responsibilities

You are responsible for:

Ensuring that the goods are properly packed, secured, and ready for transport, unless packing services have been specifically agreed.

Arranging suitable parking and access at both collection and delivery addresses, including any necessary permits.

Ensuring that items to be moved will fit through doorways, corridors, stairways, lifts, and other access points at both collection and delivery locations.

Supervising the loading and unloading of goods and checking that nothing is left behind or taken in error.

Declaring to us, in advance, any items of high value, fragile goods, or items requiring special handling, so that appropriate precautions can be taken where possible.

Complying with all applicable laws and regulations, including those relating to the transport and disposal of waste and prohibited items.

8. Items We Do Not Carry

We will not carry any items that are illegal, dangerous, or unsuitable for transport in a standard removal vehicle. This includes, but is not limited to, explosives, firearms, ammunition, flammable liquids, hazardous chemicals, gas cylinders, perishable goods, live animals, and any items prohibited by law.

We also do not transport waste materials that require a specific licence or specialist handling, including controlled, clinical, or hazardous waste. If you present such items without prior agreement, we may refuse to carry them, and any delay or additional costs incurred will be your responsibility.

9. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection company and will only remove waste or unwanted items by prior agreement as part of a booked service.

Where we agree to dispose of items on your behalf, you confirm that you have the right to arrange disposal of those items and that they do not consist of hazardous or controlled waste. We will use licensed disposal facilities or authorised recycling centres where required by law.

You must not ask us to dump or fly-tip any waste or unwanted items, and we will refuse any request to dispose of goods unlawfully. Any fines, penalties, or legal costs arising from your request to dispose of items illegally will remain your responsibility.

10. Liability and Limitations

We will use reasonable care and skill in handling and transporting your goods. However, you acknowledge that normal man and van and removal services are subject to certain risks, and our liability is limited as set out in this section.

We will not be liable for any loss or damage to goods arising from inherent defects, wear and tear, inadequate packing by you, or the nature of the items being moved, including fragile or delicate items that were not adequately protected or disclosed to us.

We will not be liable for any loss or damage arising from your failure to remove, disconnect, or secure fixtures, fittings, appliances, or equipment, or from your failure to adequately prepare items for transport.

Our liability for loss of or damage to goods, if established and where we are at fault, will be limited to a reasonable cost of repair or replacement, taking into account age, condition, and market value, and will not exceed a fair and proportionate amount per job. If you require a higher level of protection, you should arrange your own insurance cover for the move.

We will not be liable for any indirect or consequential loss, including loss of profit, revenue, business, contracts, anticipated savings, or loss of use, arising out of or in connection with our services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

11. Claims and Complaints

If you believe that any goods have been lost or damaged during the move, you must notify us as soon as reasonably possible, and in any event within a reasonable period after completion of the services. You should provide full details and, where possible, evidence of the loss or damage.

We will investigate any complaint that you raise about our services and may request additional information or evidence from you. We may offer repair, replacement, or a reasonable financial settlement where appropriate and where our responsibility is established under these Terms and Conditions.

12. Access, Delays, and Waiting Time

You must ensure that we have suitable access to the property and that the premises are ready for the move at the agreed time. If we are delayed due to issues with access, packing not being completed, keys not being available, or other matters within your control, we may charge for additional waiting time at our standard hourly rates.

We are not responsible for delays due to matters outside our reasonable control, including traffic congestion, roadworks, accidents, or adverse weather. In such circumstances, we will take reasonable steps to minimise disruption but will not be liable for any resulting losses.

13. Insurance

We maintain appropriate insurance for our vehicles and public liability. However, this does not replace your own responsibility to insure your goods. You are strongly advised to ensure that your household or business insurance covers your items during removal and transit, or to obtain separate cover where necessary.

14. Data Protection and Privacy

We will collect and process your personal information only as needed to manage your booking, provide the services, take payment, and handle any enquiries or complaints. We will keep your information secure and will not share it with third parties except where necessary to perform the contract, comply with legal obligations, or with your consent.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable by a court, the remaining provisions will continue in full force and effect.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the Terms and Conditions at the time of booking.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy. Any waiver must be given explicitly in writing.

The contract for services is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.

By making a booking with Queen's Park Man and Van, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.